All our products from Hide & Seek Kids go through strict quality control inspections. However in the rare occasion, if there are faults, please let us know and we will rectify the issue promptly.
If you have a faulty or damaged product, please email through to firstname.lastname@example.org with supporting pictures, your invoice number and basic details.
Australian Consumer Law
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au
Please send all warranty and support inquiries through to the email address: email@example.com.
Our warranty only applies to the original purchaser from where the purchase was made from our www.hideandseekcubbies.com.au online store and is strictly not transferable. All warrantees commence on the date of purchase.
Warranty Terms and Conditions *Our terms and conditions laid out does not limit any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law.
Nothing in this warranty policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL”) (or any liability under them) which by law may not be limited or excluded. If you are a “consumer” under the ACL, the following notice applies to you:
“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees”). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
Warranty Period Details
Hide & Seek Kids provides a full minimum 12 months warranty coverage on all new products sold. Warranty begins on date of purchase.
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