Hide & Seek Kids Product Warranty

Delivery Damages and Reporting

Warranty Terms and Conditions

We offer a one-year limited warranty on all Hide & Seek Kids products. This warranty covers defects in materials and workmanship under normal use and service. If a product fails due to a defect within one year from the date of purchase, we will repair or replace the product free of charge. To make a warranty claim, please contact our customer service team with your proof of purchase and a description of the issue. We may ask you to provide photos or other evidence of the defect.

Our terms and conditions laid out does not limit any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law.

• All warrantees provided are conditional upon family domestic use only, not for commercial use.
• All warrantees commence from the date of purchase
• Warrantees are non transferable
• Failure to prepare and service the equipment in accordance with the Hide & Seek Kids specifications and recommendations will void your warranty. For example, not painting the cubby house; incorrect placement
• Timber surface cracks are normal and will not affect the structural integrity of your product. This is not considered a fault under warranty
• Timber Thermal expansion is not covered under warranty as this is affected by environmental conditions
• Any modifications made to the equipment will void the warranty.
• Only fittings and accessories provided by Hide & Seek Kids should be used with Hide & Seek Kids products or your warranty may be invalidated
• Our warranty does not apply to ordinary wear & tear of the product
• Liability is limited to the faulty part, which will be repaired or replaced at our discretion
• The Warranty only applies to purchases made in Australia, and the item must be kept in Australia

Warranty is voided if damage is caused from:

• Transportation (excludes transport paid via Hide & Seek Kids)
• Abuse, misuse, excessive use, failure to follow instructions, improper or abnormal usage;
• Alteration, modification, defective installation;
• Unauthorised repairs, alterations or modifications from an unauthorised third party;
• Pests, mice, cockroaches or other insects (this includes Termites);
• Failing to paint/seal the cubby house;
• Weather related damage - extreme hot or cold weather;
• Mould or any other form of natural fungy;
• Random acts of God, such as fire, flood etc.
• Discolouration of equipment is not covered under warranty. Any equipment such as picnic tables, chairs and any other movable items should be stored out of the elements after use.
• Consumable or Expendable parts such as slides, handles, climbing walls and plastic accessories may vary in colour and is not regarded as a fault. Colour differences are a result of different materials used in manufacturing.

Australian Consumer Law